Free Download The World of Customer Service

Free Download The World of Customer Service

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The World of Customer Service

Free Download The World of Customer Service

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About the Author

For more than 30 years, Dr. Pattie Gibson has taught a variety of highly successful courses in computer applications and business systems to high school, community college, and university students in Arizona and overseas in West Berlin and Stuttgart, Germany. Dr. Gibson is currently an assistant professor in educational leadership at Northern Arizona University. She has written and co-authored several textbooks addressing office management and office skills as well as customer service. Dr. Gibson received her undergraduate and master's degrees from Arizona State University and her doctorate from Northern Arizona University.

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Product details

Paperback: 224 pages

Publisher: Cengage Learning; 3 edition (June 20, 2011)

Language: English

ISBN-10: 0840064241

ISBN-13: 978-0840064240

Product Dimensions:

8.4 x 0.4 x 10.7 inches

Shipping Weight: 1.1 pounds (View shipping rates and policies)

Average Customer Review:

4.3 out of 5 stars

31 customer reviews

Amazon Best Sellers Rank:

#420,124 in Books (See Top 100 in Books)

I loved this book honestly. It was super helpful in my degree and helped me learn a lot. I like the way the book is set up, which makes it easy to read and understand. But it didn't come in the condition it said it was. I bought it used which you can expect maybe a little wear because someone else used it but the seller said it was in perfect condition or like new. It was definitely far from. It was usable but the pages were super bent. It had writing in it all over, and a lot was highlighted. I would have preferred they said what it actually was like. I wanted to return it because it was frustrating to me that they lied but i needed it for school so i couldn't without missing homework.

Just what I needed for my class. Most of the content to me is common sense information, however these days common sense isn't so common. The lay out of the content is well thought out and easy to follow me

Fast shipping, good quality. There’s some wear on it, but nothing that affects it’s readability. Nice price, my college wanted a lot of money for this so I checked here and I definitely wasn’t disappointed. Instead of buying something you’re only going to use once, why not rent it?

Pretty good text book. Knowledge and power in here. 4/4

It was useful, interesting, it was required for the class but it was not in good condition. Must be treated carefully. I’m thankful for the opportunity to rent although I will be stocking materials that I won’t be reading again.

Great condition, easy to understand

Arrived as described

How to be a great Customer Service Representative

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